Shipping Policy
Shipping Policy
UK delivery information, tracking updates, and service details.
UK Delivery: 8–13 working days. Tracked shipping on all orders.
All delivery estimates are based on business days (Monday–Friday, excluding UK public holidays).
Shipping Overview (United Kingdom)
Order Cut-off Time
Order cut-off time is 3:00 PM (GMT) Monday to Friday.
Orders placed after this time, or on weekends and UK public holidays, will be processed on the next business day.
Processing Time
1–3 working days (Monday–Friday, excluding UK public holidays)
Transit Time
7–10 working days
Total Estimated Delivery Time
8–13 working days
Tracking
Tracking information is provided after dispatch and may take up to 24 hours to become active.
Delivery times are estimates and may vary due to customs processing, carrier capacity, seasonal demand, weather conditions, or other operational factors.
Order Confirmation & Tracking
After placing your order, you will receive two emails:
- Order Confirmation — sent immediately after checkout
- Dispatch Notification — sent once your order ships, including tracking details
If you cannot find your email, please check your spam or junk folder.
For assistance, contact us at support@zorasocks.com with your order number.
Fulfilment & Dispatch
To ensure the best product availability and efficient delivery service, orders may be dispatched directly from our specialised international fulfilment partners.
Shipping costs are clearly displayed at checkout before payment is completed.
Duties & Taxes (United Kingdom):
All orders shipped to the United Kingdom are delivered duty paid (DDP). The final price displayed at checkout includes all applicable taxes and customs duties. Customers will not
be subject to any additional charges upon delivery.
We recommend contacting your local customs office for more information before placing an order.
Delivery Options & Costs (UK Mainland)
| Service | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Delivery | 8–13 working days | £0.00 – £69.99 | £4.99 |
| Standard Delivery | 8–13 working days | £70.00 – £158.99 | £2.99 |
| Standard Delivery | 8–13 working days | £159.00 and above | Free |
Remote areas such as parts of the Scottish Highlands or Northern Ireland may experience an additional 1–2 working day delay.
Delivery Restrictions
We currently deliver across all regions of the United Kingdom, including offshore areas and islands.
Address Changes & Cancellations
Please ensure all delivery details are correct before completing your purchase.
- Before dispatch: Changes may be possible — contact us as soon as possible
- After dispatch: Shipping addresses cannot be changed
- In transit: Orders cannot be intercepted or cancelled once shipped
You may return the item after delivery in accordance with our Returns Policy.
Failed Deliveries & Re-shipping
If a parcel is returned due to incorrect or incomplete address details, a re-shipping fee may apply.
Re-shipping fee: £2.99 per re-dispatch (where applicable)
Shipping Transparency
We aim to provide clear and accurate delivery estimates.
If your order experiences unexpected delays, please contact our support team for assistance.
Company Information
ZoraSocks is operated by:
Fugou Zuoyuan Home Co., Ltd.
Registered Address:
No. 66, Caozhuang Village
Caozhuang Administrative Village
Jiuyuan Town, Fugou County
Zhoukou City, Henan Province
China
Need Help?
Email:
support@zorasocks.com
Phone:
+86 166 3954 3925
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM(GMT+8).
For our UK customers, our email support is monitored regularly, and we aim to respond to all inquiries within 12–24 hours during UK business hours.
Last updated: April 2026
