Privacy & Cookie Policy

How ZoraSocks collects, uses, and safeguards your personal information.

At ZoraSocks, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share personal information when you visit our website, make a purchase, or otherwise interact with our services.

We process personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where relevant, the EU General Data Protection Regulation (EU GDPR).

Information We Collect

We may collect the following types of personal information:

• Full name
• Billing and delivery address
• Email address
• Telephone or mobile number
• Company name (if voluntarily provided)
• IP address and device information (such as browser type and operating system)
• Order notes or delivery instructions

Certain information is required to process your order. Additional information is optional and helps improve our services.

How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Manage payments, deliveries, returns, and exchanges
• Provide customer support
• Send order confirmations and updates
• Prevent fraud and maintain security
• Improve website functionality and user experience

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Personal data is shared only with trusted service providers where necessary to process orders, provide services, or operate our website.

Legal Basis for Processing

We process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (such as fraud prevention, security, and service improvement)
• Consent (for cookies and marketing communications, where applicable)

Sharing of Personal Data

We may share limited personal data with trusted third-party service providers, including:

• Payment providers (such as Shopify Payments and Stripe)
• E-commerce platform provider (Shopify Inc.)
• Logistics and delivery partners
• Marketing and Analytics Partners (including Google Analytics, Google Ads, and related Google Advertising Services to measure ad performance and deliver personalized marketing).
  

These providers process personal data only as necessary to perform their services and are required to comply with applicable data protection laws.

International Data Transfers

Because ZoraSocks is operated by Fugou Zuoyuan Home Co., Ltd. based in China, please note that your personal data (such as shipping address, name, and contact details) will be transferred to and processed in China to fulfill your orders and provide customer support. To ensure your data remains protected, we implement strict organizational safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission and
UK authorities, with all our international partners and internal teams.

Where such transfers occur, we implement appropriate safeguards and security measures to protect personal data in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.

All data transmitted through our website is encrypted using SSL/TLS technology. Payment details are securely processed by third-party payment providers, and we do not store full payment card information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer required, data is securely deleted or anonymised.

Cookies & Consent

We use cookies to ensure our website functions properly, analyse traffic, and improve user experience.

Types of cookies we use:

• Essential cookies: Required for website operation
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand website usage and improve performance
• Marketing cookies: Used to deliver relevant advertising, only with your consent

You can manage your cookie preferences through our cookie banner. Non-essential cookies are only activated after your consent.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion or restriction of processing
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

Policy Updates

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Data Protection Officer / Representative

If you are a resident of the UK or EEA and have any specific concerns about how
your personal data is handled, you may directly contact our Data Protection Team at support@zorasocks.com (Attn: Data Privacy Team). We will respond to your legal data inquiries within 30 days.

Contact Us

If you have any questions about this Privacy & Cookie Policy or how your data is handled, please contact us:

Email:
support@zorasocks.com

Phone:
+86 166 3954 3925

Business Name:
Fugou Zuoyuan Home Co., Ltd.

Registered Address:
No. 66, Caozhuang Village
Caozhuang Administrative Village
Jiuyuan Town, Fugou County
Zhoukou City, Henan Province
China

Last updated: April 2026